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Before you write
Our support team handles accounts, payments, bonuses and technical issues. Most questions are solved in the first reply.
What to include
Include the e-mail on your account and a short description of the problem. For a missing payment, add the transaction reference.
Where to write
You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.
When we answer
Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.
Escalating an issue
If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.
Taking a break
You can set deposit limits or pause your account from your profile, or ask support to do it. Play is for people aged 18 and over.
Documents
Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.
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